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In Need of Technical Support
#1
Hello,

I am having a few issues with an ACEPC AK1.  Looking over your site, I see that I should be able to email info@iacepc.com, but that email address gets bounced back to me.  I created a thread posting earlier today without any kind of attention.  I would really like to talk to someone before I am forced to return this unit.

My first issue, I attached a 1TB 2.5 HD into the HD module and attached it to my AK1.  I tested this HD in other PCs and it is functioning properly.  In Device Manager, this HD is showing up as Unknown Device.  In Disk Management, it is showing up as Not Initialized.  When I try to initialize it, I get an error that reads
"The specified disk is not convertible because the size is less than the minimum size required for GPT disks."  Since this disk is 1TB, it easily fulfills this requirement.  

When looking into what else could be going wrong with this unit, I pulled up the trusty event log, and I see thousands of entries for Netwtw04, with the error message that reads:
"Intel® Dual Band Wireless-AC 3165: Has determined that the network adapter is not functioning properly."
Since I have only had this for a day, and thousands of these error messages are in the event log, that is not a good feeling for a consumer.  I am hoping there is a setting or two I am overlooking to easily resolve this issues, but since I cannot contact customer or technical support, I may never know what to do.

If anyone out there has had success with reaching their support, I would be happy to hear from you.

Thanks. 
Huh Huh Huh Huh Huh Huh Huh Huh Huh Huh
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#2
I no longer need customer support. Because of all of the headaches, I returned this unit today.

Best of luck to anyone who decides to buy these products.
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