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Dead AK1 PC - Warranty?
#1
I purchased an AK1 PC back in December.  It is completely dead and will not power on.  I have tried using a different power supply from another AK1 unit without success.  ACEPC boasts a one year warranty for the unit.

I have emailed customer service three times over the last two weeks and have also sent two messages via Facebook and have not received a response.  I would like to know how I can get the unit repaired/replaced.

- Nick
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#2
Who did you buy the unit from , the retailer should take the unit back for repair etc under the warranty
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#3
@spiffynacho, what do you mean saying "It is completely dead and will not power on"?
If you are impatient to find a solution, as I would be !!!
Did this failure occur suddenly? Has the device fallen? Have you tried to open the box to check that everything is correctly connected? In the latter case, make some pictures and publish them here.
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#4
(05-31-2018, 06:11 AM)actiftech Wrote: @spiffynacho, what do you mean saying "It is completely dead and will not power on"?
If you are impatient to find a solution, as I would be !!!
Did this failure occur suddenly? Has the device fallen? Have you tried to open the box to check that everything is correctly connected? In the latter case, make some pictures and publish them here.

I mean that when it's plugged in and I press the power button, nothing happens... No lights, no fan, nothing.

The failure occur suddenly and without any other symptoms.  The device has not fallen.

I have reached out to customer service several times and have been ignored.

What do I have to do to return this defective unit?  This is the THIRD  failure we've had out of 11 we purchased.  However, this unit failed outside of the return window on Amazon, otherwise I would have shipped it back.  It's ridiculous that I have to jump through this many hoops to return a defective unit.
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#5
Try to contact directly (private message.) forum administrators. Keep us informed.
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#6
(06-05-2018, 05:26 AM)actiftech Wrote: Try to contact directly (private message.) forum administrators. Keep us informed.

I sent a private message to the forum administrator, but no one has gotten back to me.  I'm getting very frustrated with the runaround I'm getting.  It should not be this difficult to return a defective PC.  Definitely regretting my decision to purchase an ACEPC.  Can you please get me in touch with someone that can help?
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#7
Ok, I messaged to an admin, look in your private messages.
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#8
Following , lets hope Acepc support kicks into action
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#9
I was instructed to private message the forum moderator, which I did, and they turned around and told me to post the problem on the forum (see attached).  This is a total runaround.  The PC has been dead for a month now and I haven't gotten anywhere with ACEPC honoring their supposed one-year warranty.  This company seems to be a total scam. Angry


Attached Files Thumbnail(s)
   
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#10
I advise you to renew your message to the administarteurs. Personally, I am helpless, and sorry.
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