After upgrading to Windows 10 – “After I reset the Desktop PC/All-in-One PC, why are the Apps removed even if I select ‘Keep my files’? This is normal behavior in Windows 10 PC which is upgraded from Windows 8.1/7 . You can reinstall most of the ASUS Apps on ASUS Support Site ( http://www.asus.com/support/). 1.Enter the […]
[Desktop PC/All-in-One PCs] How to transfer files between mobile device and Desktop PC/All-in-One PCs by NFC function Introduction of NFC Please refer to http://www.asus.com/support/FAQ/114872 for details. NFC Operating SOP on ASUS Desktop PC/ All-in-One PC First of all, please kindly make sure below 3 points before starting NFC operation. a. Your mobile device supports NFC function […]
What should I try if there no display on my brand new unit? 1. First, make sure you are getting a power light when you turn on the unit, otherwise, check your connections and power outlet. As mentioned on page 12 of the user manual posted at the ASUS download site, the power button is […]
After upgrading to Windows 10 – Why cannot the Software / Apps work well on my Desktop PC / All-in-One PC? Following software / apps in the list don’t support Windows 10 currently, so please remove it before you upgrade to Windows 10. If you already upgrade to Windows 10, you also can uninstall the apps. 1) Intel(R) Small Business […]
[Desktop/Motherboard]Troubleshooting for low speed of Wireless network Situation listed below might be the casue for low speed of wireless network: 1. System is infected with virus. Please try to clean virus with Anti-virus software. Note: If you are using ASUS desktop,try to restore your OS (Please refer to Windows 8/8.1 Windows 10 for instruction of restoration). All the data will be formatted once you restore […]
[Desktop PC/Motherboard] Troubleshooting-No sound playing when Front/Back sound plug is connected Please test your earphone or speaker by connecting to other devices (PCs, phones, etc.) to exclude the possibility that the playback device is abnormal. If your earphone or speaker works well on other devices, please follow the below steps to test (both hardware and software) : 1. Ensure that your playback device is correctly connected […]
[Desktop PC] Troubleshooting for the crash in desktop If your desktop PC crashed (everything stops and cannot operate), please refer to following steps for troubleshooting 1.Make sure whether there is any abnormal noise from device. Source of noise might be broken hard disk,damaged fan or something stuck. Please contact ASUS Service center for inquiry. 2.Abnormal working in […]
Cable Network connection for my desktop/Notebook is abnormal. Abnormal connection leads to below problem,such as download speed drops, fails to open the webpage, images cannot display. How to solve this error? The low speed of wired network on PC may be caused by the reasons below： 1.The operation system (OS) is intruded by some computer viruses, […]
[Desktop PC/Motherboard]Wireless Network fails to connect When desktop cannot connect to wireless network, please connect with cable network first to check whether router has problem. If cable network can work while wireless network is abnormal, please follow the below instruction for troubleshooting: 1. Please check whether shows at the right bottom corner(red cross or yellow exclamation mark on […]
[Desktop PC/Motherboard]Troubleshooting for Auto shutdown/ Auto reboot / Keep restarting If your computer encounters the condition of auto-shutdown, please try the solution below: 1. If your computer is Desktop, try to replace with another power supply or the power cable. If your computer is AIO(All-in-One), please try with another ASUS adapter and confirm whether the power LED on the new adapter is normal so that […]
